Refund and Returns Policy

1. General Policy

At Diamond Dreams we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or exchange in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that show signs of wear, damage, or alteration are not eligible for a refund.

2.3. Non‑Refundable Items

• Custom‑made or personalized jewelry.
• Gift cards and digital downloads.
• Sale items marked as “final sale.”

3. How to Initiate a Return

3.1. Contact Us

Send an email to [email protected] or call +1 (405) 732-3307 with the following information:

• Order number.
• Reason for the return.
• Preferred resolution (refund or exchange).

3.2. Return Authorization

After reviewing your request, we will provide a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

5. Refund Processing

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7–10 business days. The refund amount will exclude any original shipping charges, unless the return is a result of our mistake.

6. Exchanges

If you wish to exchange an item for a different size, style, or color, please indicate this in your initial contact. Exchanges are subject to product availability. Any price difference will be charged or refunded accordingly.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received product promptly and report any issues within the 30‑day window.
• Return the item in its original condition and packaging.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1 (405) 732-3307
Address: 2673 West 1st Court, Oklahoma City, Oklahoma 73145, United States